Techrapic Sales Policy

Effective Date: December 6, 2024
Welcome to Techrapic

At Techrapic, we are committed to providing our customers with high-quality cameras and photography equipment. We understand that purchasing technology is an investment, and we strive to make your shopping experience as seamless, transparent, and satisfactory as possible. This Sales Policy outlines the terms, conditions, and practices that guide all transactions made through Techrapic. By making a purchase from our website, you agree to be bound by this Sales Policy, which is designed to provide clear guidance and set expectations for both parties.

1. Overview of Techrapic

Company Background: Techrapic is a trusted provider of advanced cameras, lenses, and photography accessories. Our mission is to empower photographers of all levels—from enthusiasts to professionals—by offering a wide range of reliable products that meet the highest standards. We take pride in delivering exceptional customer service, ensuring that our clients’ shopping experience is nothing short of excellent.

Contact Information:

2. Order Placement and Processing

Placing an Order: To make a purchase, browse our selection of cameras and photography gear on our website, https://techrapic.com/. Choose the product(s) you wish to purchase and add them to your shopping cart. Proceed to checkout, where you will be prompted to provide billing information, shipping details, and payment method. Before confirming your order, review all items in your cart to ensure accuracy.

Order Confirmation: Once your order is submitted, you will receive an order confirmation email containing the order number, item details, and total purchase amount. This email serves as your receipt and confirmation that your order is being processed. If you do not receive a confirmation within 24 hours, please contact us to ensure there were no issues with your order.

Order Processing Time: Orders are typically processed within 1-3 business days. However, processing times may vary based on product availability and current demand. If an item is on backorder or out of stock, we will notify you via email and provide an estimated delivery date or suggest alternative products.

Payment Verification: To protect our customers and prevent fraud, Techrapic conducts payment verification before processing an order. If there are any discrepancies or issues with your payment, we will contact you for clarification. Your order will not be shipped until the payment has been successfully processed and verified.

3. Pricing and Payment

Pricing: All prices displayed on our website are in United States Dollars (USD) and are subject to change without notice. Prices at the time of purchase are the final prices. Taxes, if applicable, will be displayed at the checkout, and any promotional discounts or coupon codes will be applied automatically.

Payment Methods: Techrapic accepts a variety of payment methods to accommodate our customers’ preferences. These methods include:

  • Credit and debit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment options as made available on the website

Security of Payments: We take your security seriously. All transactions are processed through a secure, encrypted system, ensuring your payment information is protected. Our payment processing system complies with industry-standard encryption technologies to safeguard your data.

Sales Tax: Sales tax is applied to orders where required by state or local regulations. The applicable tax rate will be shown at checkout and will depend on the shipping address provided.

4. Shipping and Delivery

Shipping Options: Techrapic offers a range of shipping options to suit your needs, from standard to expedited shipping services. Shipping costs will be calculated at checkout based on the weight, dimensions, and delivery location of your order.

Shipping Times

  • Standard Shipping: Estimated delivery time of 5-7 business days.
  • Expedited Shipping: Estimated delivery time of 2-3 business days.
  • Next-Day Delivery: Available for select items and locations.

Order Tracking: Once your order has been shipped, you will receive an email with tracking details. You can use this information to monitor your order’s progress on the shipping carrier’s website.

International Shipping: Techrapic offers international shipping to select countries. International shipping fees, delivery times, and customs fees will be calculated during the checkout process. Please note that customers are responsible for all import duties, taxes, and customs clearance fees. Delivery times for international shipments can vary based on the destination and shipping method chosen.

Shipping Limitations: We currently do not ship to P.O. boxes or military addresses. Please provide a valid street address for delivery.

5. Returns and Exchanges

Return Policy: Techrapic offers a 30-day return policy from the date of delivery. To be eligible for a return, items must be in new, unused condition with all original packaging, accessories, and documentation. Returns for items that have been opened or used may not be accepted, except in cases where the item is defective or damaged.

Return Process: To initiate a return, contact our customer service team at info@techrapic.com or (870) 222-4212 for a Return Authorization Number (RAN). You must include this number on your return package. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds: Refunds are processed after the returned item is inspected and approved by our team. The refund will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to be processed and reflected in your account. Shipping fees are non-refundable.

Exchanges: If you receive a defective or incorrect item, please contact us immediately to arrange for an exchange. If the item you wish to exchange for is out of stock, we will issue a refund instead.

Non-Returnable Items
Certain items are non-returnable or non-refundable. These include:

  • Clearance or sale items
  • Custom or personalized products
  • Opened software or digital products

Please check the product page for specific return eligibility.

6. Customer Support and Communication

Customer Service Availability: Techrapic is committed to providing the best possible customer experience. If you have questions or need assistance with your order, please contact our support team:

Our customer service team is available Monday through Friday, 9:00 a.m. to 5:00 p.m. Central Time.

Response Times: We strive to respond to all customer inquiries within 24-48 hours. During peak shopping times, response times may be longer, but we are committed to addressing your concerns as quickly as possible.

7. Privacy and Security

Data Protection: Techrapic is committed to protecting your privacy. We collect only the necessary information to process your orders, improve our services, and communicate with you. Please review our Privacy Policy for more information on how we handle and protect your personal data.

Payment Security: All payments are processed using advanced encryption technology and are compliant with Payment Card Industry Data Security Standards (PCI DSS). Your financial information is never stored on our servers.

8. Limitation of Liability

Techrapic is not liable for any damages arising from the use or inability to use our website or products, including but not limited to, direct, indirect, incidental, punitive, or consequential damages. This includes any errors or inaccuracies in product descriptions, pricing, or delays in order fulfillment.

Force Majeure
Techrapic will not be responsible for any delays or failures in performance resulting from circumstances beyond our control, such as natural disasters, wars, strikes, or other acts of God.

9. Intellectual Property

Ownership Rights
All content, trademarks, and intellectual property on the Techrapic website, including product images, descriptions, logos, and other materials, are owned by or licensed to Techrapic and are protected by copyright, trademark, and other applicable laws. You may not use, reproduce, or distribute any of these materials without prior written consent from Techrapic.

10. Policy Updates

Techrapic reserves the right to update, modify, or change this Sales Policy at any time. Any updates will be posted on our website, and the new policy will take effect immediately upon being posted. We encourage you to review our Sales Policy regularly for any changes.

Last Updated: December 6, 2024

11. Governing Law

These Sales Policy terms and conditions are governed by and construed in accordance with the laws of the State of Arkansas, United States. Any disputes arising from the use of our website or these terms shall be subject to the jurisdiction of the courts located in Mc Gehee, Arkansas.

Thank you for choosing Techrapic as your trusted source for photography equipment. We appreciate your business and look forward to providing you with the highest quality products and customer service.